PSS case study


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PSS is a national charity and social enterprise headquartered in Liverpool that supports people in need. Since its foundation in 1919 it has developed some of the best known names in community support including Age Concern, the Citizen’s Advice Bureau and Legal Aid. Today, with over 400 staff in teams spread across 28 locations in the UK, PSS sits alongside Local Government and NHS services plugging the gaps and providing ‘on the ground’ support for a wide array of people.

ERA Consultant, Andrew Robertson, had been working with the Finance Director, Sharon Edwards, and the PSS team across several cost areas including communications, utilities, office costs and property, when an important new need arose.

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“The financial results were also very exceptionally good, not only had ITSS delivered a result that would see us increase the resilience and availability of our systems and service levels, but one that would save us 29% on our budget for these services.”

Sharon Edwards, Finance Director

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