Client relationship manager, Project specialist: Business Process Management
Richard Placito leads and implements business process and cost management programmes for organisations across the UK and worldwide. Clients enjoy rapid, effective and engaging outcomes that deliver real value. Richard works across several market sectors and chairs the EMEA Financial Services Practice on behalf of ERA.
Engagements focus on helping organisations to improve the efficiency and effectiveness of operational and financial business processes, address the related change management issues and provide consistent, accurate and timely data reporting. He has delivered these restructuring and business-process transformation programs to leading multinational companies, UK-based SME’s, not-for-profit and public sector organisations including Chubb Fire & Security, HomeServe, Engineering Employers Federation, npower and Ministry of Defence.
This in-depth knowledge allows Richard to bring real expertise to your business and positively influence strategic direction, operational processes and the vital relationship between the two. These activities can include the analysis and mapping of processes, the measurement and benchmarking of those processes, the documentation of policies and rules, improving procedures, managing culture change and deploying technology.
Organisations benefit from an impartial but informed perspective on developing a clear view of the current state of business processes and the ability to identify which practices require improvement, where to start and how to go about it.