Client relationship manager, Project specialist: Electrical & Electronics
Richard has been leading and implementing Business Process Management (BPM) programmes for over 20 years. He now utilises this experience and expertise to offer services and support to Expense Reduction Analysts’ clients. The results are rapid, effective and permanent.
Engagements focus on helping organisations to improve the efficiency and effectiveness of operational and financial business processes, address the related change management issues and provide consistent, accurate and timely data reporting. He has delivered these restructuring and business-process transformation programs to leading multinational companies, UK-based SME’s, not-for-profit and public sector organisations including Chubb Fire & Security, HomeServe, Engineering Employers Federation, npower and Ministry of Defence.
This in-depth knowledge allows Richard to bring real expertise to your business and positively influence strategic direction, operational processes and the vital relationship between the two. These activities can include the analysis and mapping of processes, the measurement and benchmarking of those processes, the documentation of policies and rules, improving procedures, managing culture change and deploying technology.
Organisations benefit from an impartial but informed perspective on developing a clear view of the current state of business processes and the ability to identify which practices require improvement, where to start and how to go about it.