Client relationship manager, Project specialist: Facilities management
Steve has over 30 years operational experience gained in leading national and regional contracting companies, including senior appointments with Pilkington, Homeserve, Sembcorp Industries and Anglian Home Improvements undertaking installation, repairs and maintenance, Hard FM Services and renewable energy technologies.
Steve has operated at Board level with full P&L responsibility and has overseen successful initiatives to streamline processes, optimise resources and reduce waste. He has undertaken frequent procurement reviews, to include both specialist contractor’s direct and indirect costs, where improvements of up to 45% have been successfully implemented.
In one recent project for a regional HVAC company, Steve analysed the engineering consumables spend, together with materials usage reports, the on-site technical diagnosis, stores policies, the purchase order processes, slow moving stock and wastage, together with a review of job allocation and resource planning. The resulting improved procurement terms, process efficiencies and cost savings, together totalling over £800K p.a. financed the necessary technical training and accreditation to facilitate entry into the renewable energy industry and also released cash for further initiatives.
Service Performance and Contract Management are key areas of Steve’s experience, including devising and specifying pertinent SLA’s, creating and implementing relevant supplier KPI’s and authoring specific performance dashboards for clients – together with implementing expert systems to ensure excellence and compliance for contractors operating within B2B and B2C environments.
Steve’s knowledge gained with respect to the OJEU bidding process and industry-specific audits of on-site installation standards, technical and regulatory compliance, systems integrity, health and safety and environmental processes all ensure that operational disciplines are documented and maintained at an optimum level to reduce risk, both legislative and financial.