Client relationship manager, Project specialist: Banking & Payments
Paul Davidson joined ERA in 2005, after a 25 year career with HBOS in a range of management, project and customer- facing roles. Shortly to celebrate his tenth anniversary with the network, Paul has delivered consistently for ERA’s clients and was named ERA UK’s Consultant of The Year in 2013.
Paul’s value in working on behalf of clients comes from applying his expertise and market knowledge to ensure that payment methods offer cost effective solutions to meet current and future business needs.
Paul is part of ERA’s Payments team, who specialise in helping clients to realise best value for their merchant operations. The payments industry has developed quickly in recent years for a number of reasons; the major players have changed hands, there have been – and continue to be – regulatory changes and the impact of technology has been seen by us all.
It’s only our experts like Paul however who, by uncovering all the detail, can leverage their own business contacts and experience to ensure their clients receive best value from within the supply chain.
Paul’s expertise allows him to advise businesses on how best to manage their card payments, banking and their cash handling and processing operations in order to make savings. Able to talk to suppliers on an equal footing in their own language, Paul is able to challenge supplier margins, negotiate new deals and plan new payment solutions, as well as advise on cash handling to get around issues such as safe and insurance limits to leave clients with better service levels for less money.
Key priorities at present include:
- Protecting clients from significant hidden margin increases which card payment providers are applying as regulators try to drive cost out of the market.
- Assisting merchants to plan their payment solutions, driving turnover as the market changes and new payments technologies are introduced.
International shoe brand – 49%
49% saving, with process and risk issues addressed and strategic advice on e-commerce growth.
National charity – 80%
By reengineering the charities cash collection process, Paul has delivered 80% savings on their cash collection costs, with no reduction in service quality.
National Restaurant Chain – 15%
The chain were adopting a combined marketing and mobile payment solution to attract more business and was keen to retain their existing acquirer relationship. Margin analysis enabled Paul to deliver a 15% saving against already competitive charges.
Insurance Broker – e-Commerce
Identified hidden margin in the suppliers charging, releasing £400,000 saving over two years.