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Communications, Technology, And Utilities | Operational Supplies

Created by ERA Group

HP printers start rejecting budget ink cartridges

Important stuff, given that savings on compatible cartridges often are key to the success of office supplies projects:

“The COO of HP Inc, Jon Flaxman, has posted a blog on the company’s website to explain the recent printer firmware changes that have created a lot of noise in the market. Changes in the firmware of a number of HP printers were triggered a couple of weeks ago, meaning that printers with cloned or compatible cartridges stopped working and displayed an error message. Flaxman apologised for the way that HP communicated – or didn’t communicate – the change and said that HP would improve its communications so that “customers understand our concerns about cloned and counterfeit supplies”.

However, he added that HP would continue to use security features that included “authentication methods that may prevent some third-party supplies from working”.

HP also received support from channel partners who said that using third-party supplies was a false economy that ended up damaging machines.

You can read the full statement here.

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