Kings Lynn and West Norfolk Borough Council

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The Kings Lynn and West Norfolk Borough Council (KL&WN BC) is a local government authority serving the area of Kings Lynn and West Norfolk in the East of England. Responsible for a wide range of services essential to the well-being and functioning of the community, KL&WN BC plays a pivotal role in the region’s governance and development.

The Challenge

Amidst the changing landscape of local government services, Kings Lynn and West Norfolk Borough Council undertook a significant initiative to enhance its Card Payments service provision. Confronted with the task of evaluating the actual value for money under their current agreement with Capita, the council enlisted the expertise of ERA subsequent to an OJEU-advertised market test in 2013.

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Kings Lynn and West Norfolk Borough Council Case Study

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